Cancellation & Refund Policy
Hop Highland Tours
This Cancellation & Refund Policy forms part of our Terms & Conditions. By making a booking with Hop Highland Tours, you agree to the terms set out below.
1. Deposit & Payment Structure
1.1 A 20% non-refundable deposit is required at the time of booking for all tours made more than 28 days prior to departure.
1.2 The remaining balance (80%) is due 28 days before the scheduled tour date.
1.3 Bookings made within 28 days of departure must be paid in full at the time of booking.
1.4 Failure to pay the balance by the due date may result in cancellation of the booking without refund of the deposit.
2. Cancellation by You
2.1 All cancellations must be submitted in writing via email.
2.2 The 20% deposit is non-refundable in all circumstances.
2.3 If you cancel 28 days or more before the tour start date, any payments made beyond the 20% deposit will be refunded.
2.4 If you cancel between 7 and 27 days before the tour start date, 50% of the total booking value will be refunded.
2.5 If you cancel fewer than 7 days before the tour start date, the full booking amount is non-refundable.
2.6 Failure to attend the tour at the agreed time and location (no-show) will be treated as a cancellation within 7 days and is non-refundable.
2.7 These cancellation terms apply regardless of the reason for cancellation, including illness, travel disruption, personal circumstances, or changes to travel plans. We strongly recommend that you obtain suitable travel insurance.
3. Cancellation by Us
3.1 We reserve the right to cancel a tour due to:
Severe weather conditions
Events outside our control
Safety concerns
Vehicle breakdown or operational issues
Circumstances preventing safe delivery of the tour
3.2 If we cancel your booking, you will be offered:
A full refund of all monies paid; or
An alternative date (subject to availability)
3.3 Our liability is limited to the total amount paid for the booking. We are not responsible for additional expenses such as accommodation, flights, or other travel costs.
4. Private Tour & Seasonal Nature of Business
4.1 All tours are private and block the full operational day of our vehicle and guide.
4.2 As a seasonal business operating within limited availability dates, cancelled bookings are often difficult to resell at short notice.
4.3 The staged cancellation structure outlined above reflects the genuine operational and financial impact of a cancelled private tour.
5. Amendments & Date Changes
5.1 Requests to amend a booking date are subject to availability and are not guaranteed.
5.2 Amendments requested within 7 days of departure will be treated as a cancellation and rebooking.
5.3 We reserve the right to charge an administrative fee where amendments are made.
Cancellation & Refund Policy - Shore Excursions
Hop Highland Tours
This policy forms part of our Terms & Conditions and applies specifically to cruise ship shore excursion bookings.
Hop Highland Tours operates small-group Highland day tours and private shore excursions. Each booking reserves limited seats or a dedicated vehicle for your party, and cancelled dates are often difficult to resell at short notice.
1. Deposit & Payment Structure
1.1 A 20% non-refundable deposit is required at the time of booking for all tours made more than 28 days prior to departure.
1.2 The remaining balance (80%) is due 28 days before the scheduled tour date.
1.3 Bookings made within 28 days of departure must be paid in full at the time of booking.
1.4 Failure to pay the balance by the due date may result in cancellation of the booking without refund of the deposit.
2. Cancellation by You
2.1 All cancellations must be submitted in writing via email.
2.2 The 20% deposit is non-refundable in all circumstances except as outlined in clause 4 (Cruise Non-Docking).
2.3 If you cancel 28 days or more before the tour start date, any payments made beyond the 20% deposit will be refunded.
2.4 If you cancel between 7 and 27 days before the tour start date, 50% of the total booking value will be refunded.
2.5 If you cancel fewer than 7 days before the tour start date, the full booking amount is non-refundable.
2.6 Failure to attend the tour at the agreed time and location (no-show) will be treated as a cancellation within 7 days and is non-refundable.
2.7 These cancellation terms apply regardless of the reason for cancellation, including illness, travel disruption, personal circumstances, or changes to travel plans. We strongly recommend that you obtain suitable travel insurance.
3. Changes & Rescheduling
3.1 Requests to change the tour date are subject to availability and cannot be guaranteed.
3.2 Where more than 28 days’ notice is provided, we will do our best to accommodate a transfer to an alternative date within the same season.
3.3 Changes requested within 28 days of arrival may be treated as a cancellation and rebooking unless otherwise agreed.
4. Cruise Non-Docking Policy
4.1 If your cruise ship is unable to dock at the scheduled port due to weather conditions or other circumstances outside the control of both parties, your Booking will be automatically cancelled.
4.2 In this situation, Hop Highland Tours will provide a full refund of all monies paid, including the deposit.
4.3 This applies strictly where the ship does not dock. If the ship docks as scheduled and you choose not to attend, the standard cancellation terms under clause 2 apply.
5. Cancellation by Us
5.1 If we need to cancel your tour due to:
- Severe weather
- Safety concerns
- Operational reasons
- Events outside our control
We will offer:
- An alternative date (subject to availability); or
- A full refund of monies paid.
5.2 Our liability is limited to the total amount paid for the Booking.